Contact
A person reads everything sent to these addresses. There is no ticket queue and no bot in front of them.
Or write directly
The form above reaches the same inbox. hello@metera.xyz works just as well for anything about using Metera: a call that refused when you did not expect it, a level that looked wrong, billing, or a question the docs did not answer.
Include a traceId. It turns a question into something we can check, because the trace holds every source considered, what each scored, which attempts ran, and why one won. Almost every support conversation that starts with a trace id ends in the same message. Almost none that start without one do.
Reporting a wrong answer
Worth separating from support, because it is the report we most want to receive. If Metera delivered a number you believe was wrong, send the trace id and what you think the correct value was.
A wrong number delivered at single_source is the system working as designed and labelled correctly. A wrong number delivered at anchored is a different matter entirely: it means a reference agreed with something it should not have, and that is a bug in us rather than in a provider. We would rather hear about one of those than almost anything else.
Data providers
If you serve data and want it routed to, start with the application rather than an email. It asks the things we would otherwise ask you one message at a time: identity, provenance, what your endpoint does when your own upstream fails, and commercial terms.
Worth knowing before you begin. It collects no performance claims. There is no field for latency, uptime or accuracy, because we measure those ourselves and publish what we measure. Consent to that publication is required rather than optional, and it is the one condition that cannot be negotiated.
Partnerships and press
hello@metera.xyz with partnership or press in the subject. For anything with a shape to it, booking time directly is usually faster than a thread.
Security
Write to hello@metera.xyz with security in the subject line and you will get a reply the same day. Please do not open a public issue for anything that could expose a caller's data, their traces, or their keys.
We will not pursue anyone who reports in good faith and gives us a reasonable window to fix it. If you need to send something sensitive, say so in the first message and we will arrange a channel for it rather than asking you to paste it into an email.